Privacy Policy

Seatz is committed to protecting your privacy. This document outlines what data we collect, how we use it, your rights, and how you can manage your information. When you use our website, mobile apps, or event tools, you agree to this Privacy Policy.

What We Collect

We collect personal and usage data to provide and improve our services. This includes:

• Name, email, and phone number
• Password (encrypted)
• Payment details (processed via third-party providers)
• Event and ticket information
• Support inquiries or feedback

• IP address and location (if permitted)
• Device type and browser
• Pages viewed, features used, and app activity
• Cookies and local/session storage

We also may collect data through integrations or links (e.g., if you register using Google or Apple login).

How We Use Your Data

We use your data to:

• Create and manage your Seatz account
• Process ticket purchases and registrations
• Allow event hosts to manage attendees
• Send confirmations, reminders, and updates
• Offer customer support
• Improve performance and protect against fraud
• Deliver analytics and product enhancements

We never sell your personal information.

Sharing Your Information

We may share your information in these situations:

• With event organizers — if you register or scan into their event
• With service providers — hosting, payments, emails, analytics
• If required by law — legal requests, regulatory obligations
• In case of business transfers — such as mergers or acquisitions

We require all third parties to respect your data and only use it as needed to perform their services.

Your Rights

If you're located in the U.S. (including California), you may:

• Access the data we have on you
• Request correction or deletion
• Opt out of marketing communications
• Request a copy of your data

To make a privacy-related request, email us at support@seatz.io. We will verify your identity and respond within 30 days.

Cookies & Tracking

Seatz uses cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Measure website usage
• Detect errors or abuse

You can disable cookies in your browser, but some features may stop working.

We do not use cookies for third-party advertising.

Data Retention

We retain personal data as long as:

• Your account is active
• Required to provide services
• Needed for legal or operational purposes

When data is no longer required, we delete or anonymize it securely.

Security

We take security seriously. Seatz uses:

• SSL encryption
• Secure authentication
• Access control and auditing
• Third-party security audits

While no service can guarantee absolute security, we actively monitor and protect your data.

Children’s Privacy

Seatz is not designed for children under 13. If you believe a child has used Seatz without parental consent, please contact us immediately so we can delete their data.

Third-Party Services

Seatz may use third-party services to help provide our services. These third parties may have access to your personal data as needed to perform their functions, but they are not permitted to use it for other purposes.

International Use

We are based in India but serve a global audience. If you access Seatz from outside the U.S., you consent to your data being processed and stored in the U.S. or other countries where we or our partners operate.

Changes to This Policy

We may update this policy as our service evolves. If we make significant changes, we’ll notify you via email or through the app. Continued use after changes means you accept the revised policy.

Contact Us

Have questions or requests?